An OEM hydrogen generator customisation request needs a confirmed status for every requirement. A feature may be standard on one model, an approved option on another, or require engineering development. Some requirements may be outside the offered product’s scope.
Use this matrix to obtain a configuration-specific answer. The examples below are questions to review, not a catalogue of features available on every HELE unit.
Cover illustration: conceptual scene; configuration varies by project.
1. Use clear status definitions
- Standard: included in the specified base model and current configuration.
- Approved option: available with defined scope, interfaces and evidence.
- Development required: subject to feasibility, design work, validation and commercial agreement.
- Unavailable or not offered: outside the accepted equipment scope or unsupported for the proposed duty.
Record the model and revision beside each status. A discussion of feasibility is not an acceptance of the customer’s specification.
2. Review options against evidence and impact
| Requirement area | Information to define | Evidence and impact to review |
|---|---|---|
| Output and duty | Demand profile, load range and operating hours | Model fit, operating limits and validation needs |
| Gas quality and pressure | Delivery point, impurity limits and outlet conditions | Treatment configuration and test method |
| Mechanical design | Envelope, mounting, access and connections | Drawings, serviceability and interface changes |
| Electrical supply | Available input and connection requirements | Electrical design and utility compatibility |
| Controls and data | Signals, protocol, alarms and logging needs | Interface specification and integration tests |
| Installation environment | Ambient conditions, location and destination requirements | Configuration review and applicable evidence |
| Branding and documents | Labels, language, manuals and ownership needs | Approved content and controlled document versions |
3. Review safety-related requirements separately
Do not treat an enclosure, hazardous-area requirement, pressure change or safety function as a cosmetic option. Ask the competent engineering team to identify feasibility, design constraints, required evidence and approval responsibilities for the actual installation.
A general statement that customisation is possible does not establish certification or suitability. Keep unsupported requirements marked open or unavailable until they have a documented disposition.
4. Separate development from repeat supply
For development work, agree inputs, outputs, interface review, prototype verification, acceptance and the basis for later units. Show engineering work, optional equipment and recurring supply as distinct commercial items.
Use the prototype and handover milestones to plan that process. Record how a changed requirement affects cost, schedule and previously accepted evidence.
5. Release a controlled configuration
Before ordering, convert the agreed matrix into a named configuration with approved drawings, included options, exclusions and acceptance criteria. Define what happens if a component or requirement changes during procurement.
For the initial enquiry, use the OEM RFQ checklist. Review the product range to identify a starting model rather than assuming every request requires a new design.
Ask for a requirement-by-requirement status review
Send the intended model or duty and a numbered requirements list. Mark mandatory and preferred items, describe interfaces and destination, and include quantities, acceptance evidence and target schedule.
Published by Hele Titanium Hydrogen. Updated 17 October 2026. Availability, certification, development work and delivery commitments require written confirmation for the agreed configuration.
